Frequently Asked Questions

A Nairobi-based digital marketing, web development and AI automation agency serving businesses in Kenya, East Africa and internationally.

Nairobi and all of Kenya, East Africa and international clients. We meet in person in Nairobi or work fully remotely.

Project work (such as websites) typically requires a 50% deposit to start and the balance on completion. Monthly services are billed monthly in advance. We accept M-Pesa and bank transfer.

Yes. Every engagement has a written agreement covering scope, timelines and payment, and we sign NDAs where required.

We help you choose and register a suitable domain and connect you with reputable hosting providers. The domain is always registered in your name.

Monthly reports cover the metrics that matter for each service — rankings, traffic, engagement, leads, cost per lead and return on ad spend — with plain-language recommendations.

Our business websites start at KSh 15,000 for a 5-page Starter site. A custom 10-page Growth site is KSh 30,000 and an advanced e-commerce or booking site is KSh 50,000. Larger custom systems are quoted after a short discovery call.

A Starter website typically takes about 2 weeks, a Growth website 3–4 weeks and a Premium e-commerce or booking site 5–8 weeks, depending on how quickly content and feedback are provided.

Yes. Every site we build is mobile-first and tested on real devices and slower mobile connections, because most Kenyan visitors browse on smartphones.

Yes. Our Premium plan includes M-Pesa and card payment integration through Safaricom Daraja or a suitable payment gateway.

Yes. The domain is registered in your business name and you own the website content and design once the project is paid for.

Yes. We revamp outdated sites, migrate them to faster platforms and set up redirects so you keep your existing Google rankings.

Most businesses see early movement within 6–8 weeks and meaningful growth in rankings and enquiries within 3–6 months. Competitive keywords can take longer.

No honest agency can guarantee a #1 ranking because Google controls its results. We guarantee proven, guideline-compliant work and transparent monthly reporting.

Local SEO helps your business appear in Google Maps and location-based searches such as “SEO company in Nairobi”. It focuses on your Google Business Profile, reviews, citations and location pages.

Yes. We follow Google Search Essentials and avoid shortcuts like buying links or keyword stuffing that can get a site penalised.

Our monthly SEO plans are KSh 20,000 (Starter), KSh 35,000 (Growth) and KSh 55,000 (Premium). Google Business Profile optimisation starts at KSh 8,000.

We manage Facebook, Instagram, TikTok and LinkedIn, and recommend the right mix based on where your customers spend time.

We create it — graphics, captions, carousels and short-form videos. You simply approve content before it goes live, and share photos or product details when needed.

Our plans are KSh 15,000, KSh 30,000 and KSh 50,000 per month depending on the number of platforms, posts and videos.

Management is included; the ad budget itself is paid directly to Meta or TikTok. We can plan and run paid campaigns under our Media Buying service.

Consistency and engagement improve in the first month. Follower growth and enquiries usually build steadily over 2–3 months.

It can answer common customer questions instantly, capture and qualify leads, send automatic follow-ups and reminders, and move data between tools so your team spends time on higher-value work.

Yes. We set up WhatsApp Business automation — greetings, quick replies, catalogues and AI-powered conversations through the official WhatsApp Business Platform.

No. A good assistant handles routine questions and hands complex or sensitive conversations to your team, so staff can focus on closing sales and serving customers.

Yes. We design automations in line with the Kenya Data Protection Act, 2019, limit access to data and only collect what the business needs.

It depends on the channels, integrations and volume. After a free assessment we provide a fixed quote with any platform fees shown separately.

Yes — especially for B2B, education, e-commerce and professional services. Email reaches people directly, costs little per message and works well alongside WhatsApp and SMS.

Yes. We create sign-up forms, lead magnets and landing pages, and make sure consent is collected properly under the Data Protection Act.

We work with platforms such as Mailchimp and Brevo and recommend the best fit for your list size and budget.

We set up domain authentication (SPF, DKIM and DMARC), keep lists clean, write relevant content and monitor deliverability.

Our plans are KSh 15,000, KSh 25,000 and KSh 40,000 per month based on the number of campaigns, contacts and automations.

It depends on your industry and competition. Many small businesses start with a modest daily budget, test which keywords convert, then increase spend on what works. We recommend a budget during your free consultation.

No. You pay the ad platforms directly, so you keep full control and transparency. Our fee covers strategy, setup, creatives and optimisation.

Google Ads captures people actively searching; Facebook, Instagram and TikTok ads create demand and awareness. Most businesses get the best results combining both.

Campaigns can generate clicks and enquiries within days. The first 2–4 weeks are a learning period while we optimise targeting and costs.

Yes. We set up GA4 conversions, Google Ads tracking and Meta Pixel so every lead and sale can be attributed.

Business owners, marketing teams, communications officers, students, job seekers and professionals who want practical digital marketing skills.

No. Our fundamentals courses start from the basics, and advanced modules are available for experienced marketers.

Yes. We design in-house programmes for organisations, delivered at your premises, a venue or online.

Yes. Learners who complete the programme and assessment receive an Infyral Tech certificate of completion.

Yes. Our AI Tools for Digital Marketing module covers using AI responsibly for research, content, design and analytics.